Age requirements and identity verification
Winners Casino requires you to be 18 years old. Every player must complete identity verification (KYC) before their first withdrawal, which includes providing a current identity document and proof of address. The process typically takes up to 36 hours.
Play limiting tools
Winners Casino provides tools to help you control spending and time spent playing. Every player has access to risk management features directly from their account panel.
- Deposit limits – set the maximum amount you can deposit within a specified period
- Session reminders – notifications about time spent playing
- Cooling-off periods – temporary suspension of account access (from several days to years)
- Self-exclusion – account block for a period from 6 months to indefinitely
Self-exclusion and permanent account closure
If you decide to suspend play, you can request self-exclusion for a period of: 1 year, 3 years, 5 years or indefinitely. During self-exclusion, you cannot log in, deposit funds or receive promotional messages. The request is processed within 24 hours and cannot be cancelled before the selected period expires.
Permanent account closure is a final option and cannot be reversed.
Organisations supporting players in Poland
The following organisations offer free support for people struggling with gambling-related problems.
- FEJAR – Spanish Federation of Rehabilitated Gambling Players (support for resolving gambling problems)
- Jugarbien.es – DGOJ portal (Directorate General for Player Protection) with information and tools
- Teléfono de la Esperanza – telephone line for people needing psychological support
RGIAJ – International interdiction register
Winners Casino participates in the General Register of Interdiction of Access to Games (RGIAJ) managed by DGOJ. If you register on this list, your account will be automatically blocked with all licensed operators in Spain, including Winners Casino.
Registration with RGIAJ is free and effective throughout Spain.
Recognising signs of problem gambling
Problem gambling can affect anyone. Here are some signs to watch for: you lose more money than planned, you play longer than intended, you borrow money to gamble, gambling affects your relationships or work, or you feel compelled to gamble to recover losses.
If you recognise these symptoms, don't hesitate to contact a support organisation or request self-exclusion from Winners Casino.
FAQ
Can I change or reverse self-exclusion before the selected period expires?
No. Once self-exclusion is approved, it cannot be cancelled until the end of the selected period. Choose your period carefully and contact the support team if you have questions before submitting your request.
Does Winners Casino automatically block my account if I register with RGIAJ?
Yes. Winners Casino has access to RGIAJ and automatically blocks accounts of individuals on the self-exclusion list. The process typically takes a few business days.
Do deposit limits apply to all payment methods?
Deposit limits are set globally in your account panel and apply to all payment methods. You can change your limit at any time.
Where can I get psychological support if I'm struggling with gambling problems?
Teléfono de la Esperanza offers free psychological support. FEJAR and Jugarbien.es also provide educational resources and links to gambling addiction specialists.
Does Winners Casino sell player data to third-party organisations?
Winners Casino does not sell player data. Information is found in the operator's privacy policy. This information page has a separate privacy policy for data collected here.
